Refund and Cancellation Terms

Refund Term

Our company offers a 100% no-questions-asked refund guarantee within one day for the services you purchase from us (excluding SSL, SLA, Leased Dedicated Server, Server Licenses, Domain Name Registration, Domain Name Renewal, and successfully completed Domain Name Transfer services).

 

After one day, if our customer wishes to return the service (excluding SSL, SLA, Leased Physical Server, Server Licenses, Domain Name Registration, Domain Name Renewal, and successfully completed Domain Name Transfer services), the usage period will be deducted, and the remaining amount will be added to the customer's account as an available balance. Refunds for free services provided with promotional services (for example, free domain registration) are not possible. Free services are provided for the customer to commit to and use the service for the period they have purchased.

 

If the service is canceled before this period, the free provided service will be charged, and the remaining amount will be refunded. Since domain name registration processes are automatically carried out by ICANN and TRABIS (BTK), refunds are not possible. In refund transactions, the refund will be provided in the same manner as the payment method used by our customer. Refunds to a different person or by a different method are not possible. You can submit a request to us through the accounting department on your customer panel for all refund processes.

 

 

Cancellation Term

To cancel the services you have purchased from our company, you need to log in to your customer control panel with your email address and password and then fill out the form in the "Cancellation Request" tab after entering the Management section of the service you want to cancel. No invoice will be generated for your service at the next payment time.

 

Services that have not been canceled but are unused will not be considered canceled. A new invoice will be generated at every new payment time. If you do not want to fill out the cancellation form, you can send us an email from the email address registered in your customer panel.

If a customer disputes a payment made with a credit card by claiming through the bank that "the purchase was not made by them" without informing and obtaining approval from our company during or after the service usage, the customer's account and the services within will be irrevocably deleted and stopped. The customer's name, surname, email address, IP address, and Turkish Republic Identification Number will be added to our company's blacklist. If you have a valid reason, we kindly ask you to contact our company before this process. Our company approaches such situations with tolerance.

 

For our customers shopping with a credit card, the information provided during registration, addresses, phone numbers, and the IP address recorded when placing the order are checked and recorded. Additionally, thanks to the Fraud control mechanism, if you attempt to make a purchase with a problematic credit card, your order will automatically be blocked.

 

Service Delivery Time

Payments made with a credit card are activated immediately. For processes that require manual operation such as server setup, control panel installation, IP address allocation, and collection of domain name documents, our technical support team will contact you within the same day during working hours.

 

For bank transfer payments, the customer is obliged to notify after the transfer. Depending on the notification, payments made by bank transfer are checked and approved by the accounting department within the same day, and the order is activated. Our company is not responsible for delays in orders or failure to provide delivery due to non-notified bank transfer transactions. Writing the order number in the explanation section of the transfer will expedite the process.

 

For any questions regarding warnings and conditions, you can write to [email protected].